The Performance Management Playbook

Description

Hedda Bird is Founder and Managing Director of 3C Performance Management Specialists, which has grown from start-up about 18 years ago, to become a leading specialist in performance management, with a client list ranging from Global Financial Services, FTSE 100 Business, Universities, Central and Local Government, the NHS and many more.

“An excellent book to help you manage people and performance.  The conversation guides and toolkits make for simple application of the ideas.” Andrew Haigh, Chief Executive,  Newcastle Building Society

“This is a book to help you tackle all the challenges of managing people. You’ll find yourself referring to it every week for advice on everything from setting challenging expectations for a high performer, to nipping performance problems in the bud.” Claire Zuurbier, Global Digital Transformation Director at Compass Group plc

“A robust, no nonsense guide to getting performance management right. Simple, practical toolkits that all Managers should have in their kitbags.” Victoria Anthony, Group Human Resources Director, Galliard Homes

“Optimising the performance of your people is vital for every successful manager and leader. This book provides rich, practical guidance covering all aspects of motivating, managing and supporting people to give of their best. Something for everyone in a fast changing and demanding world of work.” Peter Cheese, CEO, Chartered Institute of Personnel and Development (CIPD)

Highly Commended Award – People, Culture & Management Book at the 2022 Business Book AwardsThe Performance Management Playbook takes the stress out of managing people. This practical book coversthe must-have conversations from daily feedback to annual pay reviews; from dealingwith poor performance to setting challenging expectations.With 15 conversation guides to improve yourconfidence in managing performance, numerous activities to make you and yourteam less stressed, happier and more productive, as well as toolkits to helpyou improve performance now, no matter what appraisal process your organisationhas in place, this book makes it easy to dip in and develop great performanceconversations specific to the challenges you face.Learn from 25 real world examples: from global and local organisations; from 100employees to over a million; from sectors as varied as financial services,transport, technology, central and local government, TV production, mining,healthcare and construction.The Performance Management Playbook will help you move from anxiety-ridden one-off appraisals to morerewarding regular and meaningful conversations about performance.

Section 1 – Focus your team on what really matters

1. Why bother with performance management?

2. How to move from annual appraisals to regular performance conversations all year round

3. How to shape and define your team’s purpose

4. WHAT really matters? How to turn strategy into action for each employee

5. HOW to use values, behaviours and competencies to improve employee performance

Section 2 – Maximise the talent of your team

6. Motivating your team

7. The employee experience: what else can you use to drive high performance?

Section 3 – Deliver results

8. Performance conversations – the skills to make them brilliant

9. How to use data to empower your employees to own their performance

10. Maintaining momentum and success

Additional information