The Death of Customer Service

Description

Have you ever worked in a call center? Or a restaurant? Or a retail store?
If you have ever worked in Customer Service, then this book is for you. This is a book written by a Customer Service Representative FOR Customer Service Representatives “The Death of Customer Service” is a work of fiction based on my personal experience working in multiple call centers. This book starts as a satirical take on where I believe Customer Service is headed as an industry. Then as the story goes on, it becomes less grounded as it moves further from comedy and into more of a Science-Fiction story. This is not a traditional story by any means, but I assure you, there is no story like it.
A Customer Service Department with no products and a lot of angry customers, a mad scientist in a dark laboratory, a pharmacy for recreational use, a recording studio for live hold music, a gun range in the basement, and a dive bar on the 3rd floor. All under one company, in one call center.
Dexter Kirk has gone from call center to call center, fired from every job he’s ever had and knowing no vacation except for the two weeks of severance pay between each one. Until the day he is hired by Plaetto Pier, a mysterious company in Tempe, Arizona. Follow Dexter’s experiences as he moves from department to department, each one more absurd than the last. Find out what role this 27 year old, jaded Customer Service Representative could possibly play at such a strange company.
Find out how far one company can push an entire industry, in “The Death of Customer Service.” Have you ever worked in a call center? Or a restaurant? Or a retail store?
If you have ever worked in Customer Service, then this book is for you. This is a book written by a Customer Service Representative FOR Customer Service Representatives “The Death of Customer Service” is a work of fiction based on my personal experience working in multiple call centers. This book starts as a satirical take on where I believe Customer Service is headed as an industry. Then as the story goes on, it becomes less grounded as it moves further from comedy and into more of a Science-Fiction story. This is not a traditional story by any means, but I assure you, there is no story like it. Ethan Grimes spent 10 years or so in the Customer Service Industry. During his time there he had a lot of customer encounters that (For one reason or another) he found noteworthy. So, he started writing things down. He would write down quotes from customers who said things that were exceptionally rude, terribly misinformed, or just all-together outlandish. If he was having a bad day, he would read through everything he had written and laugh at the silly things people had said to him.
Eventually, he realized that his friends and co-workers liked to hear the quotes as well. Then, somewhere along the way, he started stringing the quotes together with a fictitious narrative for his own amusement. Before he knew it, he had a title, a main character, and an entire notebook full of world building and character backgrounds. All of it written around the silly things that angry customers had yelled at him over the years. He had so much fun writing my first book, “The Death of Customer Service”, and he is excited to start on the next book.
That being said, he doesn’t just write books about call centers. He also likes to stream a variety of videogames on twitch under his name, Ethan Grimes, so please feel free to stop by if you want to see some of that. He lives in Mesa, Arizona, with his wife and two children, plays the drums, drinks whiskey and sometimes does standup comedy.
Ethan Grimes always follows proto, and you can find more of his stuff at ethangrimes.com

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