The 9 Types of Difficult People: How to spot them and quickly improve working relationships book cover
The 9 Types of Difficult People: How to spot them and quickly improve working relationships book cover

The 9 Types of Difficult People: How to spot them and quickly improve working relationships

The 9 Types of Difficult People: How to spot them and quickly improve working relationships book cover

The 9 Types of Difficult People: How to spot them and quickly improve working relationships

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Description

Discover how to identify the nine types of difficult people, what they do, and how to deal effectively with them. 

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there’s a quick quiz so you can work out the personality type you’re dealing with, and how to communicate with them effectively. 

  • Decode the warning signs through stories of each type
  • Discover practical tools and techniques for dealing with each type
  • Find short exercises to help you build the right mindset for success
  • Boost workplace relationships with videos and an online quiz

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there’s a quick quiz so you can work out the personality type you’re dealing with, and how to communicate with them effectively. 

  • Decode the warning signs through stories of each type
  • Discover practical tools and techniques for dealing with each type
  • Find short exercises to help you build the right mindset for success
  • Boost workplace relationships with videos and an online quiz
“A real gem of a book, full of clear, insightful and practical advice on how to deal with difficult people in a caring and effective manner.” Bridget Caldwell, BAFTA and double Royal Television Society award-winning Director and Producer
“Compelling reading for anyone leading people. The book offers a practical, easy to understand framework, which will help you diagnose, address and resolve problems.” Phil Jones MBE, Managing Director Brother UK, an Investors in People Platinum award-winning employer
“I have agonised about certain individuals and what they are doing to upset a high performing team. A book that should be on hand for any leader.” Tony Attard OBE DL, Chairman of Panaz Group, Master of The Furniture Makers’ Company (City of London livery company), past High Sheriff of Lancashire
“Not every difficult person is the same or can be managed in the same way. Nick gives you tools to identify, understand, and maximise their value.” Ian Dormer CBE, (awarded for contribution to business), Chartered Director (CDir), HonFIoD, Managing Director Rosh Engineering Ltd
“An excellent self-help book as well as an important one to help leaders and managers understand team dynamics.” Hilary Sutcliffe, Carnegie Centre Advisory Board Member, DAVOS workshop facilitator, Director of Society Inside.

Nick Robinson has been working as an Executive Coach since 1999, helping people to make their management and team roles as effective as possible and to be fulfilled at work. He coaches people in large and small businesses and organisations in the private, public and third sectors.  

Part One
1. Why you Need this Book to Deal with Difficult People
2. How to Use this Book
3. Why Things go Wrong at Work
4. Warning Signs at Work
5. The Matrix of Difficult People at Work
6. Quick Quiz to Identify Types
7. Summary of Types
8. Three Dynamic Principles to Fine-Tune Your Mindset
9. Visual Flowchart
Part Two
10. Type 1 – The Scary Specialist
11. Type 2 – The Dark Strategist
12. Type 3 – The Martyr
13. Type 4 – The Driving Force
14. Type 5 – The Revolutionary
15. Type 6 – The Empire Builder
16. Type 7 – The Worrier
17. Type 8 – The Rock
18. Type 9 – The People Pleaser
19. Who’s Not Here?
20. In Pursuit of a Positive Workplace
Appendix: Online and Other Resources

Additional information

Dimensions 0.57 × 5.40 × 8.50 in
Imprint

Format

ISBN-13

ISBN-10

Author

BISAC

Subjects

higher education, EDU026000, Vocational / Professional Studies, General Vocational / Professional