Adult Telephone Protocols

Description

Now in it's 5th edition, this powerful decision-support tool will guide triagers thorough each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols. This comprehensive resource includes protocols that cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound care.
 
KEY FEATURESCompletely updated and revised

6 new protocols—Anxiety and Panic Attack, Breast Symptoms, Coronavirus (COVID-19), Flank Pain, Hip Pain, and Shoulder Pain

Triage guidance updated to include video visit options

This completely updated 5th edition is a powerful decision-support tool. It will guide triagers thorough each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols. This comprehensive resource includes protocols that cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound care. David Thompson, MD, FACEP, has over 20 years of experience working in telehealth and clinical informatics. He has developed a comprehensive set of telephone triage protocols for adult and women’s health that are used in medical call centers and doctors’ offices in the United States, Canada, and internationally. These telephone triage protocols are available in electronic health records and triage software. He has authored or led clinical content development used in artificial-intelligence, symptom-checker, health-bot, consumer-engagement, and telemedicine applications.
Dr. Thompson received a Bachelor of Science in engineering from the University of Illinois, where he subsequently earned his medical degree. He is board-certified in both internal medicine and emergency medicine, having completed a dual residency at Northwestern Memorial Hospital at Northwestern University. He is a Fellow in the American College of Emergency Physicians. Dr. Thompson is currently a part-time faculty attending in the Northwestern Memorial Hospital Emergency Department. Prior to working at Northwestern Memorial, Dr. Thompson worked in the MacNeal Hospital Emergency Department, where he served as medical director and chair of the Department of Emergency Medicine, and also provided medical direction over the medical call center. A
Abdominal Pain (Female)
Abdominal Pain (Male)
Abdominal Pain (Menstrual Cramps)
Abdominal Pain (Upper)
Alcohol Abuse and Dependence
Anaphylaxis
Animal Bite
Ankle and Foot Injury
Ankle Pain
Arm Pain
Asthma Attack
Athlete’s Foot
 
B
Back Injury
Back Pain
Bee or Yellow Jacket Sting
Breast Symptoms
Breathing Difficulty
Burns
 
C
Cast Symptoms and Questions
Chest Injury
Chest Pain
Cold Sores (Fever Blisters of Lip)
Common Cold
Confusion (Delirium)
Constipation
Coronavirus (COVID-19), Diagnosed or Suspected
Cough
 
D
Depression
Diabetes (High Blood Sugar)
Diabetes (Low Blood Sugar)
Diarrhea
Dizziness
 
E
Ear, Swimmer’s
Earache
Elbow Injury
Elbow Pain
Eye, Chemical In
Eye, Foreign Body
Eye, Pus or Discharge
Eye, Red Without Pus
Eye Injury
 
F
Fainting
Fever
Finger Injury
Finger Pain
Flank Pain
Foot Pain
 
H
Hand and Wrist Injury
Hand and Wrist Pain
Head Injury
Headache
Heart Rate and Heartbeat Questions
Heat Exposure (Heat Exhaustion and Heatstroke)
High Blood Pressure
Hip Injury
Hip Pain
Hives
 
I
Immunization Reactions
Influenza, Seasonal
Influenza Exposure
Influenza Follow-up Call
Insect Bite
 
J
Jock Itch
K
Knee Injury
Knee Pain
 
L
Leg Pain
Leg Swelling and Edema
Lymph Nodes, Swollen
 
M
Menstrual Period, Missed or Late
Mouth Injury
 
N
Nasal Allergies (Hay Fever)
Neck Injury
Neck Pain or Stiffness
Neurologic Deficit
Nose Injury
Nosebleed
 
P
Penis and Scrotum Symptoms
Poison Ivy/Oak/Sumac
Poisoning
Puncture Wound
 
R
Rash, Widespread on Drugs
Rash or Redness, Localized
Rash or Redness, Widespread
Rectal Bleeding
Rectal Symptoms
 
S
Seizure
Sexual Assault or Rape
Shoulder Injury
Shoulder Pain
Sinus Pain or Congestion
Skin, Foreign Body
Skin Injury
Skin Lesion (Moles or Growths)
Sore Throat
Spider Bite (North America)
STI Exposure and Prevention
Substance Use, Intoxication, and Withdrawal
Suicide Concerns
Sunburn
Suture or Staple Questions
 
T
Tick Bite
Toe Injury
Tooth Injury
Toothache
 
U
Urinalysis Results Follow-up Call
Urination Pain (Female)
Urination Pain (Male)
Urine, Blood In
 
V
Vaginal Bleeding, Abnormal
Vaginal Discharge
Vomiting
Vulvar Symptoms
 
W
Weakness (Generalized) and Fatigue
Wound Infection
 
 

Additional information